Author: cwguy

The chemical sales lady had the best lime ever when trying to get a hold of me to sell me chemicals.  “Was wondering if you were still in business”….. Nice!  🙂   I mean as a sales person making cold calls from a book of numbers that has not been touched for 5 years.  I know it is annoying… but you should at least act more positive.   🙂

It’s also funny how you can order chemicals from 5 states away and its cheaper then 50 miles away.

I understand that all companies are not created equal.  I understand that sales departments aren’t either.  All sales people should have to call Weber… makes me want to purchase a new grill just thinking about them.  🙂   I actually use US Parapalte unloaders.  I don’t think I will purchase one again though.

I think that every customer is lazy now…. I don’t want to talk to Bob or Marty at Para Plate.  YEAH I’M LAZY!  That is also why everyone has quit going to self-serve carwashes and going to express car washes… there lazy.  So if I don’t  want to talk to Bob, I email Bob and maybe Bob can just answer my easy question?  Right?

I did the same thing the other day to Dixmor (which BTW probably has the best customer service) and they emailed back twice and it fixed the problem!  🙂  I also sent them stuff to fix and they don’t kill you on repairs?  WHAT?  Which is a nice touch (hint IDX…. that’s why I don’t use there coin acceptors anymore,  also Hamilton).

So I emailed [email protected] a question:

Could you please email me a manual for your 24400 timer?
Thanks

The reason I had to email them is because either their site it terribly out of date?  Or the manual has trade secretes?  (More to come…  🙂

This was Bob’s response:

Just confirming.  Are you a user of the 24400 timer??  Please provide your company name and location.  Thanks, Bob 

Yeah?  Really? For a $70 timer?  NO!  How about rereading my email… but I was nice.  🙂  My response:

What are you talking about?  I was going to purchase one?  You don’t have a link on your web page.  Why would I email otherwise?

His response:

So he emailed the manual… why not just do that in the first place?  Also the manual has no competitive intelligence at all.  It’s one page!  It has no schematic?  No pin outs for the display?  No protocol for the display?  In fact I would argue the manual has zero differentiating information except the reference to the T24500 display which Bob did not answer a question about…. maybe tomorrow?  There are 10 or more vendors that sell vacuum timers…. the only thing that makes this only mildly special is the display you can NOT find.

So I should add them to companies I dislike because they are unhelpful:     National Pride, Ryko, U.S. Para Plate

BTW:  I emailed with National Pride in 2010 and told them that their 2007 catalog link was broken.  Still broken.  They also didn’t help which how to install the meter doors they sold me.  NICE!  🙂

 

UPDATE:  10 Days later Bob never emailed back for some reason?  Probably just a sales person that doesn’t care about selling stuff?

I have always been fascinated with there product.  Maybe for the wrong reason.  🙂  My Dad purchased two also and they are stupid expensive.  But what I don’t get is if I put a bunch of injectors together on my system everyone would laugh and make fun and say injector are a bad idea.  Make them expensive, fancy and oh also GREEN!  You have a product!  That’s why I enjoy marketing.  🙂

My actual question is not the injector there all the same ss or these fancy kevlar (I think?).  It’s the HydraFlex setup.  The picture shows I assume 4 functions.  If 2 or 3 functions or even 4 are in use at one time…. wouldn’t this reduce the threw put of water thus pulling to much or to little chemical?  Which is one of the problems with  using injectors in the first place?  Thus the 27% chemical savings would either go up or down?  In another picture they have 5 functions?  Even worse?  I might be missing something here…. please let me know.  I’m going to build one.  LOL  🙂

Also I understand that they use those big well pumps to regulate the water….  which is very important with injectors.  Also the bigger units have 2 pumps I assume it’s a fall over but I really don’t care it doesn’t matter.  I would just think the pressure can’t be consistent on all functions if pulling water at the same time?  I just don’t see it?  Unless it’s just good enough and doesn’t matter?

 

UPDATE:  The water intake is 200 psi and the output is anywhere from 60-80 psi like the injectors are rated at or 40 psi like some operator said his has at.  Not even sure how you would know that unless there was a gauge on them?  Maybe the color denote the psi also?