Hamilton Credit Card Reader Broken! “ Update

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I installed the other half of the main wire harness for my Hamilton ACW-5 and I want to kill someone now!  I am very mad at the tech at Hamilton that told me the main wire harness would fix the problem.  Obviously my problem is not fixed!  I called Hamilton and tried to talk to Heidi (which Randy Nix told me to talk to the first time) again they would not let me talk to her.  I left a message with a random person and talked to another tech without a clue and decide to wait till tomorrow.