Well my plan today was to get my credit card acceptor to work in my Hamilton ACW-5 and to talk to Heidi, a Hamilton tech. I actually achieved both my goals! But they do not know why my credit card acceptor is working now. Let me explain…..
First off Heidi today told me I did not need to install the main wire harness so I wasted $125 on that because some tech did not know what he was talking about, so that is pretty crappy! Heidi went through some trouble shooting stuff and she wanted me to confirm that the credit card acceptor still worked (I have to take it out of the machine) and she needed to do some more research. So I took the credit card acceptor out of the machine tested in everything worked fine. Then I put it back in the machine and everything worked fine. How annoying is that? Well, I called back Heidi and she also came up with a solution to try and that was to put a folder or cardboard under the credit card computer. Apparently the credit card computer and the main case touching can cause some voltage problems on older models of the ACW-5. So I will have to try this folder trick but I am kind of scared to touch the machine now because everything works again.
I installed the other half of the main wire harness for my Hamilton ACW-5 and I want to kill someone now! I am very mad at the tech at Hamilton that told me the main wire harness would fix the problem. Obviously my problem is not fixed! I called Hamilton and tried to talk to Heidi (which Randy Nix told me to talk to the first time) again they would not let me talk to her. I left a message with a random person and talked to another tech without a clue and decide to wait till tomorrow.
It rained all day! So nothing happened at the carwash and I did not open the Hamilton ACW-5 entry unit to repair it in the rain.
I got my main wire harness from Hamilton (48-1011 $112.99) and I decided to install only half today since it takes so long to install. This better work because this has got to be the biggest pain in the butt.
Talked to a Hamilton tech support guy today about my broken credit card acceptor (acw-5) and they informed me that I have a bad main ground and need to replace the main wire harness (48-1011 $112.99). This is going to really take forever to change out and I hope they know what they are talking about!
I installed a new Hamilton credit card reader (acw-5) today and that reader did not work either. I called Hamilton tech support and they said it was a bad card reader. Later I noticed that when either card reader was outside of the housing the reader would work. Randy Nix of Eagle Car Wash told me there must be a ground issue and he was going to talk to a Hamilton tech tomorrow.
Update on my Hamilton credit card acceptor (ACW entry unit) which quit working. Randy Nix of Eagle Car Wash called me back today and told me they were going to fix the credit card acceptor under warranty, which is great! I just need to get a hold of Bob Krist at Hamilton Changer and see what is up.
My Hamilton credit card acceptor (ACW entry unit) quit working again and I had to call Hamilton service at 1-800-837-5561. They are really good at trouble shooting the problem but I did not like the fact it was broken. I had to call my friend again, Randy Nix of Eagle Car Wash, to see if the acceptor is under warranty.
The Hamilton ACW-5 is designed to accept tokens but it is also designed to recycle quarters. So Marcus (original owner) made this box to catch the tokens and quarters so the coin hopper will not get jammed. So I installed the box today!