Coin jam dilemma

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Someone called me and said he lost $0.75 in the vacuum. Then, after I asked which vacuum, he said he lost $2.00 (this always seems to happen when you are nice).  When I get to the vacuum it looks like the last person used a screwdriver and tried to fix the jam.  Do you call the customer back and ask him why he screwed up the sensortron coin acceptor?  Or do you just call and act like nothing happened?  Or do you just not call back?

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