Scratched car?

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Scratched car? This guy said “the window washer scratched my side mirror”. My question was why was the window washer washing a car? But that is beside the point. Looking at the video it looks like he might have hit the entry unit. Because after he drove forward, after cleaning his mirrors, he then backed up and got out of the car to check him mirror. But he probably had a delay reaction from the scraping sound the rubber piece made on the mirror.